Frequently Asked Questions (FAQs)

How do I know which size to choose?
Check our Size Chart page (link in the footer) to find measurements for T‑shirts, hoodies, and sweatshirts. Compare the chart with one of your best‑fitting garments.

How long does shipping take?
Production requires 2–3 business days. Standard US delivery takes 2–5 business days thereafter. International orders may take 5–15 business days.

Can I change my order after checkout?
To ensure fast delivery, our system is automated. You may request a change or cancellation within 2 hours of placing the order. After this window, the order is sent to production and cannot be modified. Please email [email protected] immediately if you need help.

Do you accept returns or exchanges?
Because products are custom‑printed for you, we do not accept returns for buyer’s remorse (e.g., size or color change). However, if your item is defective or damaged, we will replace it for free. Please contact us within 7 days of delivery.

Where do you ship from?
We operate a global print-on-demand network. Most US orders are printed and shipped from our US facilities. During peak seasons, we may utilize our trusted global partners to ensure your order arrives as fast as possible.

Shipping Information

Processing & Production Time
Because all our products are made to order, production typically takes 2–3 business days. During peak holiday seasons (November & December), please allow up to 7 business days for production.

Shipping Methods
We use reliable carriers such as USPS, UPS, FedEx, and DHL:

  • Domestic (US): 2–5 business days after production.
  • International: 5–15 business days.

Shipping Regions

  • United States: We ship nationwide.
  • International: We ship to most countries globally. If your country isn’t listed at checkout, please contact us.

Free Shipping
We offer free shipping within the US for orders over $34.99. Standard shipping rates apply to all other orders and international deliveries.

Order Cancellation Policy

Our print‑on‑demand model means each item is produced specifically for you. To ensure efficient production:

  • Cancellation Period: You may cancel your order within 4 hours of placing it. After this window, production begins, and we cannot cancel or modify the order.
  • How to Cancel: Send us an email at [email protected] with your order number and a brief message requesting cancellation.
  • Non‑Cancellable Orders: Orders already in production cannot be cancelled but may be eligible for replacement if there is a defect (see our Return & Refund Policy).

Payment Methods

We accept the following payment options:

  • Credit/Debit Cards – Visa, MasterCard, American Express, Discover
  • PayPal – Use your PayPal balance or linked bank account

All payments are processed securely via trusted third‑party providers (SSL Encrypted). Your full card details are never stored on our servers.

We respect intellectual property rights and expect our customers to do the same.

  • Reporting Infringement: If you believe any content on alfite.com infringes your copyright or trademark, please send a DMCA notice to [email protected] including:
    1. Identification of the copyrighted work claimed to be infringed
    2. Specific location (URL) of the allegedly infringing material
    3. Your contact information
    4. A signed statement declaring that you have a good‑faith belief the use is not authorized
  • Action Taken: Upon verification, we will remove or block access to the material in question and notify the alleged infringer.

Size Chart

Track Order

You can track your order status and shipment easily:

  1. Visit the Track Order link from your email.
  2. Enter your Order Number and Email Address.
  3. Click “Track” to see the status.

Note: Tracking numbers may take 1-2 days to update after the order is shipped. If your tracking has not moved for more than 5 business days, please contact [email protected].

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